PC Bros Ltd Frequently Asked Questions (FAQs)
General Questions
1. What services do you offer?
PC Bros Ltd specializes in:
- Building and selling custom gaming PCs.
- Creating and managing game servers (e.g., FiveM, Rust, DayZ).
- Website development and management.
- IT support services for individuals and businesses.
- Cybersecurity solutions.
2. How can I contact you?
You can contact us via email at enquiries@pcbrosltd.co.uk or through our official Discord server.
PC Bros Ltd Frequently Asked Questions (FAQs)
Orders and Payments
1. What payment methods do you accept?
We accept payments through our website (via Stripe) and other payments through our merchant system.
2. Can I get a refund for a digital product?
We do not offer refunds for game keys, digital products, websites, FiveM server items, server setups, or creations, unless the payment was specifically for direct services provided by PC Bros Ltd (e.g., IT support or hardware builds).
PC Bros Ltd Frequently Asked Questions (FAQs)
Game Servers
1. Which game servers do you provide?
We currently support DayZ, Space Engineers, and FiveM server creation and management.
2. Do you support roleplay servers?
Yes, for FiveM, but our DayZ servers are not roleplay-focused.
3. Can I request a custom server setup?
Yes, we offer custom game server setups tailored to your needs. Contact us for a quote.
PC Bros Ltd Frequently Asked Questions (FAQs)
PC Sales and Repairs
1. Do you offer pre-built PCs or only custom builds?
We offer both pre-built gaming PCs and custom builds based on your specifications.
2. Do you provide PC repair services?
Yes, we provide repair and upgrade services. Contact us for a diagnosis and pricing.
PC Bros Ltd Frequently Asked Questions (FAQs)
IT Support Services
1. What IT support packages do you offer?v
We offer:
- One-time troubleshooting or optimizations (e.g., remote support via TeamViewer).
- Retainer-based packages for ongoing business IT support.
2. How do retainer packages work?
Our retainer packages provide regular IT support during business hours (Monday-Friday or Monday-Saturday) and include coverage for various tiers of business sizes.